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Old 01-03-2020, 10:44 AM   #10
Wood Guy
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Join Date: May 2008
Location: Orange Beach, Alabama
Posts: 1,069
Re: TANKS what ya think

I would speak to the owner of the dive shop, tell him what's going on, and see if he supports the manager, or sees it as a problem that needs addressing. If he agrees with the manager, ask for a refund on the unused dive card fills (you probably won't get it), and move on. Word of mouth travels fast over water, and the dive shop owner probably knows that if he's been around awhile.

In my opinion, you need to make sure the owner knows what's going on, and see if it's store policy, or the policy of a rogue manager, then make your decision. When I was doing focus groups years ago, we found that 80% of dissatisfied customers say nothing, they just move on, and the people who can change things often don't ever know about the problem.
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