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Old 08-11-2015, 06:58 PM   #16
grouperdude
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Re: DiveR Fins/ customer service

Quote:
Originally Posted by basstomouth View Post
Austin's Diving Center, one of DiveR's certified dealers.
did you contact them? DiveR is notoriously slow in responding, you don't have a good chance of them warrantying them.


and by kicking off the bottom, your fin physically hit the bottom? There is a difference between kicking OFF of the bottom and kicking up from a dive.
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Old 08-11-2015, 07:18 PM   #17
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Re: DiveR Fins/ customer service

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Originally Posted by grouperdude View Post
did you contact them? DiveR is notoriously slow in responding, you don't have a good chance of them warrantying them.


and by kicking off the bottom, your fin physically hit the bottom? There is a difference between kicking OFF of the bottom and kicking up from a dive.
my fin did hit the bottom but i was well aware of how much pressure these fins could take and i didn't put any serious pressure onto them, I protected these things like my babies because of how expensive they were and wouldn't "abuse" them or treat them without care.
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Old 08-11-2015, 07:44 PM   #18
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Re: DiveR Fins/ customer service

You could be the 0.00001%... call the place you bought them from and ask them about the warranty first. Then come back here and you can keep posting nonsense if you like.
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Old 08-11-2015, 07:54 PM   #19
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Re: DiveR Fins/ customer service

Just to clarify did you use the blade to push off the bottom?

We've had customers put DiveR blades through tremendous abuse for many years and have yet to see anything like that. They must be some of the toughest fins on the market.

Regardless if it is a warranty issue your first port of call would be through the retail outlet.

Bummer you broke your blades. Hope it works out.

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Old 08-11-2015, 08:13 PM   #20
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Re: DiveR Fins/ customer service

Call Austins.. first. Also, did both fins break or just one?

For the fin to break into three pieces in one incident is pretty amazing. Either there was a defect in the blade or they were subject to some INCREDIBLE abuse.
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Old 08-11-2015, 08:27 PM   #21
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Re: DiveR Fins/ customer service

Those look like the original carbon fiber DiveR fins from over 5 years ago. I didnt think they make them anymore.
Did you drill the holes in them? It looks like they snapped right at the drill holes.

I would try Facebook instant message.

I've had 4 pair and I beat the crap out of them. Still going strong.

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Old 08-12-2015, 04:34 PM   #22
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Re: DiveR Fins/ customer service

That sucks... Just replace them with plastic blades. You don't need 500 dollar fins to shoot fish or dive deep. Cressi Gara for the win!
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Old 08-12-2015, 04:59 PM   #23
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Re: DiveR Fins/ customer service

I don't know anything about those fins, but I do know Doug Austin from Austin's Diving and I have always really enjoyed working with him, and he has always gone out of his way to provide me with the best customer service he possibly could...

I would call Doug at Austin's and see what course of action he recommends.

Good luck!

Sincerely,

Jim
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Old 11-08-2015, 10:13 PM   #24
xrispearo
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Re: DiveR Fins/ customer service

Can anyone make sense about diver materials

On FF website theres
carbon kevlar
Carbon composite
Carbon beryllium (soft)
Carbon honey comb
Composite
Carbon

What is the best?
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Old 11-09-2015, 03:01 PM   #25
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Re: DiveR Fins/ customer service

Quote:
Originally Posted by basstomouth View Post
The fins weren't broken jumping into the water, not sure why that's the conclusion everyone is jumping to, I'm well aware that you shouldn't do that and I don't remember doing that even when I had plastics. They were broken during the initial pushoff while returning to the top at the end of my dive. I wouldn't call that careless use or damaging them purposely.
Pushing off the bottom is also a no no.
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Old 11-09-2015, 04:56 PM   #26
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Re: DiveR Fins/ customer service

Quote:
Originally Posted by xrispearo View Post
Can anyone make sense about diver materials

On FF website theres
carbon kevlar
Carbon composite
Carbon beryllium (soft)
Carbon honey comb
Composite
Carbon

What is the best?
Best according to DiveR is Carbon Beryllium, then Carbon, then Composite. This is the 3 materials they are currently producing.
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Old 11-09-2015, 06:48 PM   #27
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Re: DiveR Fins/ customer service

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Best according to DiveR is Carbon Beryllium, then Carbon, then Composite. This is the 3 materials they are currently producing.
You received better info than FLfreedivers did. I had them asked Ray what the difference between copper beryllium vs carbon copper. He said something like $30 whole sale after pressing harder he said you might notice that the copper berylliums are "snappier" but its not that big


also their line consists of

carbon beryllium
carbon copper
carbon kevlar
carbon honeycomb
carbon

and probably 3 different variations I'm forgetting
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Old 11-09-2015, 07:24 PM   #28
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Re: DiveR Fins/ customer service

I have a pair of soft honeycomb carbons and love them. Best blades I've ever worn.
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Old 11-09-2015, 07:35 PM   #29
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Re: DiveR Fins/ customer service

Most fins breaking these days are jumping from boat, or getting weight belts on them in the boat, stepping on them and then they break and you don't know that they had that problem beforehand.
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Old 11-10-2015, 05:57 PM   #30
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Re: DiveR Fins/ customer service

I would send them another email. They responded to my questions within 24 hours when I messaged them.
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