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Old 09-12-2017, 06:07 PM   #1
Neptonic Systems
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Hurricane Irma Update: Neptonics

Dear Customers,

Like many of our friends and family in Florida, we were affected by the hurricane and have been without power since Sunday. We apologize for any delays in your shipments but can assure you we're working around the clock to get them to you asap.

We're still processing orders via cell phones and due to the lack of natural lighting in our warehouse are packing via flashlight.

Your business is important to us. Thank you for your continued support.

Best,

Joshua Gregory

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Old 09-13-2017, 08:27 AM   #2
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Re: Hurricane Irma Update: Neptonics

WoW! That is some customer service right there. I hope you guys get power back soon, more for your health and comfort than for any spearfishing orders.
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Old 09-13-2017, 11:58 AM   #3
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Re: Hurricane Irma Update: Neptonics

Quote:
Originally Posted by SEA_ARCHER View Post
WoW! That is some customer service right there. I hope you guys get power back soon, more for your health and comfort than for any spearfishing orders.
Thank you. Ultimately we're very grateful. As we all know it could have been a lot worse, and for the most part we were especially lucky. Nevertheless our commitment is to you guys. It's a busy time of year for diving and we don't want y'all missing out!

Dive safe.
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Old 09-13-2017, 08:30 PM   #4
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Re: Hurricane Irma Update: Neptonics

Update: We've powered our computers off the inverter from one of our trucks and ran a hot spot from a cell phone. This has allowed us to get 96% of our orders out.

Latest report is we won't have power till Sunday/Monday but as of now it's business as usual.

Thanks again for all your support.

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Old 09-14-2017, 11:37 AM   #5
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Re: Hurricane Irma Update: Neptonics

awesome. hope all of your homes and families escaped without harm
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Old 09-15-2017, 06:21 PM   #6
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Re: Hurricane Irma Update: Neptonics

Power restored. All orders have been sent out and it's business as usual. Thanks for your patience!
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